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Privacy Policy

Last Updated:   27 November 2013


This website is owned and operated by Get Elite Services Ltd (“Elite”) and this document discloses our policies regarding the collection and use of your information.
 

What Information do we collect?
We collect information from your interaction with our website and use of our services. This information includes:
- Personal information you provide us for the purposes of responding to enquiries or providing services. This may include your name, email address, contact phone numbers, physical address and any other information provided to enable us to provide the requested services.
- Information relating to your use of our services and interactions with our staff including phone and email communications.
- Information that you have authorised other third parties to provide us, such as credit agencies or references for the purposes of establishing a credit account.
- Information relating to your use of our website. We use third party providers (such as Google) and web analytic tools to capture information (including anonymous identifiers such as your IP address and “cookies”). We use this information to track your use of our website and inform our website management to enhance customer experience, website efficiency and traffic.
 
Cookies are small files that transfer to your computers’ hard drive through your browser, that are regularly used to help websites run efficiently and to provide aggregate data relating website interaction. You may set your browser to disable cookies or indicate when a cookie is being set, however this may limit or prevent the use of some website features.
 
Please note our website may also contain links to other third party websites. We do not have any control over, and this policy does not apply to the privacy policies of these third parties. We encourage you to review the privacy policy of any website you may interact with.
 

How do we use this information?
We use this information for the purposes of:
- Responding to enquiries and providing information or services at your request
- To inform our marketing and improve our website and the provision of our services
- To improve our customer service and to personalise our service to you
- Undertaking credit checks and invoicing customers with credit accounts
- Performing our services or enforcing our rights under any agreement we may have entered into with you
- Communicating with you about our services, promotions or operational changes that may affect you
- For historical, statistical or research purposes as required
 
We respect your privacy and will ask for your express consent if for any reason we wish to use your personal information for any purpose not set out in this Privacy Policy.
 

Do we disclose information to third parties?
We value your privacy and will not share, sell or trade your personally identifiable information with any third party unless:
- You give your express consent for us to do so
- You interact with us an agent for our customer (such as your employer or landlord), in which case that customer will have access to information relating to those interactions
- We may sometimes engage other trusted third parties to provide services or perform functions on our behalf. We may provide such persons with access to personal information necessary to perform these functions, based on our instructions and on the condition that this information is treated with the utmost care and kept confidential.
- We may disclose non-personally identifiable information to our service providers (such as Google) for the purposes of conducting our business and improving our website, services and marketing.
- We believe we have a legal obligation to do so, or where we believe in good faith that disclosure is necessary to protect or enforce our rights, or the rights, property or safety of others.
- In the event that Elite or substantially all of its assets are acquired by a third party, our customer information will be one of the transferred assets. In that case, we will continue to ensure the confidentiality of any personal information and will give affected users notice before personal information is transferred or becomes subject to a different privacy policy.
 

Changes to our privacy policy
This privacy policy may be updated or amended from time to time, in which case we will also update the modification date at the top of this document. The use of our website constitutes acceptance of the current privacy policy at the time of use and as such we encourage you to review our privacy policy periodically for any changes.
 

Consent
We may from time to time send you information about our services and promotions. However, we do strive to only send communications to those wanting to receive it. If you no longer wish to receive this information please let us know by emailing info@getelite.co.nz or by following the unsubscribe information in the communication.
 
Your use of this website constitutes acceptance of this privacy policy.
 

Contact us
We welcome any feedback or questions about our privacy policy or any other interaction you may have had with us. Please email us at info@getelite.co.nz or post to the address below:
 
PO Box 144
Albany Village
Auckland, 0755

PROUD MEMBERS AND SUPPORTERS OF:

 
Restoration Industry
Association (RIA)

RIA Member - Restoration Industry Association
IICRC
The Clean Trust

IICRC Certified - Institute of Inspection, Cleaning and Restoration Certification
Auckland
Chamber of Commerce


Auckland Chamber of Commerce Member
Indoor Air Quality
Association

IAQA Corporate Member - Indoor Air Quality Association
Carpet Cleaners Association
of New Zealand (CCANZ)

CCANZ Member - Carpet Cleaners Association of New Zealand