A Special Note on Pet Soiling and Odours
A very common concern expressed by our customers is staining and odours caused by pet soiling.
In particular, urine can be very damaging and difficult to treat. This is not only because urine is acidic and can cause permanent bleaching, but also because patches of urine can often seep into carpet underlay, where it promotes bacterial growth and nasty odours.
The problem is that steam cleaning really only cleans the carpet, and does not penetrate through the carpet backing into the underlay. In fact, if steam cleaning the carpet did reach the underlay this would be highly undesirable as this would require over-saturation of the carpet and result in prolonged drying time and potential water damage!
This does mean that specialist techniques may be required in severe cases of pet soiling where the underlay has been affected. We recommend a thorough steam clean as a first course of action, but it may also be necessary to lift the carpet (if the affected area is near a wall or carpet join) and treat or replace the affected underlay, or to inject specialist chemicals through the carpet backing into the targeted areas.
If you have concerns about pet soiling stains and odours, our qualified technicians will be able to assess the area for you and discuss the most appropriate course of action.