Flood Restoration

Making Your Property Safe and Functional as Quickly as Possible Following Your Loss

When your home or business is invaded by unwanted water, whether it’s from a sink overflow, heavy rain, burst pipes or sewage spill, the damage can be overwhelming. We understand that flooding on any scale is stressful so we work in with your insurance company and aim to reduce your stress with our fast and professional response.

We have technicians on call to assist with emergency flood repair and carpet drying for residential and commercial properties across Auckland.

Call Us Now - 0800 438 354

Health and Safety

Do not underestimate the importance of safety – you have already had one disaster so don’t take any unnecessary risks!

With flood damage in particular it is important to take care of slippery surfaces, electrical hazards, possible structural instability, exposed materials such as smoothedge and environmental contaminants including any hazardous substances that may have been carried in with the flood water and microbial growth that amplifies the longer the area remains untreated.

For this reason it is important that you call us straight away so our qualified flood restoration experts can minimise damage and make your house safe again as soon as possible.

Things You Can Do

If it is safe to do so there are a few things you can do to help minimise damage until your Elite Carpet Cleaning flood restoration technician arrives:

If possible, identify the source of the flood and eliminate it
Contact your insurance company to lodge a claim, find out what cover you may have and advise that you have an Elite Carpet Cleaning technician on their way
If the water has come from a clean source you may remove furniture items from the area, start to remove excess water with a mop or towels, and open windows to encourage ventilation

What You Can Expect

Our technician will start by identifying all affected areas using specialist measurement tools, then removing as much water as possible with their powerful extraction equipment. They may also need to lift carpet, remove underlay and/or apply products to help prevent staining and potentially dangerous microbial growth.

We then use industrial drying equipment to draw the remaining moisture out of the affected materials including your carpet and any affected contents or structure. This drying equipment is left onsite and monitored daily until all affected materials have dried completely.

Once completely dry, we will re-lay any carpet that has been lifted and give it a thorough clean.

Pricing & Payment

The cost of flood restoration depends largely on the extent of the damage, the materials affected and how quickly we can get all affected areas dry.

There are many factors that effect drying time and consequently make it difficult for us to provide you with a quote, but we can give you an indication of daily cost as well as likely time-frame after our technician has assessed the area. We can also keep you informed of cost throughout the process.

However, most flood restoration does end up being an insurance claim so we recommend that you talk with your insurer and if you have a claim accepted and can advise your claim number on completion of the restoration we can often invoice directly to them.

If left untreated, flooding can cause serious damage to your property and your health

Flooding and water damage may occur from many different sources and can vary drastically in scale and severity. However, all water damage, no matter how small, has the potential to risk your health and damage your property.

Water damage can be deceptive as water spreads rapidly through materials resulting in pockets of moisture in areas not visible to the eye. If not treated properly and in a timely manner, this can cause long term damage and problems such as mould, bacteria, staining and structural deterioration.

If the water has come from outside it will carry contaminants such as dirt, oils and bacteria. Even if the flooding was initially from a clean water source, it will quickly deteriorate as prolonged moisture encourages bacteria and mould growth.

Without professional attention, any form of flooding will potentially cause damage to your property and pose health risks to you and your family!

What to Do If You Have Had a Flood

It is essential that any flood is treated promptly by a qualified and suitably experienced technician. If left untreated flood water will spread throughout the materials it comes into contact with and the damp, humid conditions will promote bacterial growth, mould growth, staining and potentially structural damage.

Prompt attendance to any flooding situation by a qualified flood restoration technician is important as they will extract as much water as possible, preventing it from spreading and reducing the amount of secondary damage. They will also be able to treat the flooded carpet and other affected areas to prevent staining and inhibit microbial growth.

As a general rule the sooner a qualified flood restoration technician is able to respond to a flood, the more water they can extract, the less secondary damage, the faster the drying time and the greater the likelihood of a positive outcome.

For this reason we have technicians on-call 24 hours a day, 365 days a year and we aim to be at your property within 90 minutes from when you first contact us.

Other Services You May Be Interested In

UPHOLSTERY CLEANING

RUGS, MATS & RUNNERS

CARPET REPAIRS

FLOOD REPAIR

Qualified Technicians

Our technicians are highly skilled, experienced and hold internationally recognised IICRC qualifications – they are experts in their field so you don’t have to be! Read More >

Highly Rated & Recommended

We come highly recommended by many of our clients both residential and commercial –
to view our customer testimonials and independent customer reviews please
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Van Mounted & Portable Machines

We carry a range of eco-friendly cleaning solutions and can provide a fully eco-friendly clean if desired. Just talk with us about your concerns and requirements.

Mobile Eftpos Available & Credit Cards Accepted

All of our vans carry mobile eftpos and accept payment by major credit cards for your convenience.

Workmanship Guarantee

We guarantee the quality of our workmanship. If you are not completely happy with our service we will come back out and treat the area of concern free of charge*.

*Please note that due to the nature of some stains and damage, we cannot always guarantee the total reversal of damage. However, we do guarantee that you will receive the highest standards of service and workmanship from qualified technicians.

For more information about stains and permanent damage, please visit our stains page.

Samantha

So nice to deal with a company like this. The appointment was made over the the phone so I had nothing in writing. I was just hoping they’d turn up when they were supposed to…. they did! . The guy was lovely to deal with, was on time, did a perfect job with no hassle or drama and took debit card payment at my house. If you want easy and affordable, choose this company. I’d recommend their services and use them again in the future! Thank you so much!

Gillian Houser

Mangawhai Tavern

Along with the excellent service and quality workmanship Elite Carpet Cleaning is competitive in the market place. I can highly recommend Elite Carpet Cleaning for any company or private home….Read More

Chris Gibbons

Spotless Cleaning

ELITE Carpet Cleaning Ltd has been employed by Spotless Managed Services (a division of Spotless International) for approx the last 6 months. This company has performed exceptionally well and the workmanship displayed is of the high standards expected by Spotless. Shaun has always been polite and courteous in his dealings and interactions with staff. Shaun can be trusted to work in sensitive areas and be trusted to produce quality workmanship in a timely manner

Brooke Malyon

LJ Hooker

Elite is our preferred contractor when it comes to any carpet cleaning requirements – no matter how big or small the job, they make it happen quickly and efficiently. Always smiling and with their great sense of humour, it makes working with them easy and enjoyable – they are a pleasure to deal with…

Kelly Stojanovski

Property Manager

I wanted to write to you to let you know how much I have appreciated the great expertise of your company over the years, the service that you have provided has been excellent and un-faulted to date! We have recommended your company to others because of our satisfaction with your service. We look forward to continuing on with the excellent service you provide for many years to come!

Thom Benison

Albany Insurance

We began referring our clients to Elite Carpet Cleaning in 2011 and have found their service to be utterly professional. Feedback with regards to the service has always been positive. In many cases Elite Carpet Cleaning has managed to remove the need to make and Insurance Claim. However, where a Claim to the Insurer has proceeded, Elite Carpet Cleaning has always been able to provide the required information to the Insurer, in order to proceed the Claim in a ‘no fuss’ manner…Read More