Specialist Stain Treatment

Specialist Stain Treatment for Spills and Stains

No matter how well you maintain and care for your carpet and upholstery, staining can occur over time and accidents do happen. Our qualified technicians have the knowledge and experience to assess and treat different stains from general soiling to specialist stains such as red wine, rust or urine.

Emergency Stain Treatment

Stain treatment is an advanced skill and requires different techniques and specialist chemicals depending on the nature of the stain and the type of carpet. It is important to understand that incorrect treatment of stains or the use of household cleaning products may cause permanent damage, and stain treatment should be left to a qualified professional!

Our qualified technicians have the knowledge and experience to assess and treat your stain in order to achieve the best possible outcome, and if the stain has caused irreversible damage we can help with an insurance claim.

DO NOT Attempt to treat the spill yourself as this can cause permanent damage and may affect an insurance claim

What to do if you have had a spill

It is important that spills are attended to promptly by a qualified technician in order to minimise the chance of permanent damage to your carpet. However, there are a few things that you can do to minimise the chance of permanent damage before your technician arrives:

Here are some things you can do immediately

Carefully scrape any excess solids off with a flat scraping tool such as a bread and butter knife – always scrape from the outside towards the centre of the spill to avoid spreading the stain
Use a clean cloth or paper towels to gently absorb any excess liquids and prevent further penetration into the carpet – make sure to dab, don’t rub
Place a damp white cloth or towel over the affected area to prevent it from becoming dry and setting. Please note, it is important to use a white cloth as dyes from any coloured material may run into your carpet.
Isolate the area to prevent further spreading of the stain

Do Not

Saturate the area with water as this may spread spills and cause problems with drying
Rub the stain as this can scratch, break and damage the carpet or upholstery fibers
Use any household cleaning products or detergents as these may contain bleach and cause permanent discolouration or bleaching to your carpet or upholstery fibers (as pictured below)

What you Need to Know about Staining

Over time and exposed to wear, there are three main processes through which your carpets, rugs and upholstery may become stained and lose their appearance. These are – soiling, fundamental colour changes and physical damage to the fibres themselves.

What does this mean for you?

There is an increasing chance that stains will cause permanent discolouration and damage the longer they are left untreated. It is important that all spills are promptly treated by a qualified technician. The sooner we are able to attend a spill, the greater the likelihood of a good outcome.

It is also important to have your carpets professionally cleaned as part of your annual cleaning regime. Stains caused by general soiling can be treated during the steam cleaning process where heat, suction and specialist cleaning solutions are applied to affected areas to help break down soiling and suspend dirt particles so that they can be effectively removed. It is important that this is done by a qualified professional as different treatments and solutions are required depending on the source of the staining and using an inappropriate treatment or solution may result in an adverse affect.

Regular steam cleaning of your carpets, rugs and upholstery by a qualified professional will help to reduce wear, prevent unnecessary damage and keep them looking great for longer. Unfortunately, no amount of cleaning or specialist chemical treatment can correct permanent discolouration or apparent staining caused by physical damage to the carpet fibres. In this case, you may like to consider a carpet repair.

Soiling – spills, pollutants and trapped dirt particles

Carpets become dirty with use through the collection of dirt particles that are blown or tracked in, spills, and pollutants in the atmosphere such as gases and suspended cooking oils. This is inevitable and even with regular vacuuming it is not possible to remove all of this dirt build-up without having your carpet and upholstery professionally cleaned….

Permanent Discolouration

Change in the colour of the carpet fibre itself can occur through dye spills or bleaching – just as dyes are added to carpets and textiles during the manufacturing process to achieve desired colours and patterns, dyes accidentally spilt on these fibres after manufacture can also result in a fundamental colour change. On the other hand, bleaching can strip the colours from your.

Physical Damage to the carpet fibres

Finally, some apparent staining is actually due to physical damage to the carpet fibres themselves. A good example of this is sun fade, where areas of your carpet or upholstery gradually fade and lose their colour over time as they are exposed to direct sunlight. Another example is a phenomenon called “traffic lane grey”

A Special Note on Pet Soiling and Odours

A very common concern expressed by our customers is staining and odours caused by pet soiling.

In particular, urine can be very damaging and difficult to treat. This is not only because urine is acidic and can cause permanent bleaching, but also because patches of urine can often seep into carpet underlay, where it promotes bacterial growth and nasty odours.

The problem is that steam cleaning really only cleans the carpet, and does not penetrate through the carpet backing into the underlay. In fact, if steam cleaning the carpet did reach the underlay this would be highly undesirable as this would require over-saturation of the carpet and result in prolonged drying time and potential water damage!

This does mean that specialist techniques may be required in severe cases of pet soiling where the underlay has been affected. We recommend a thorough steam clean as a first course of action, but it may also be necessary to lift the carpet (if the affected area is near a wall or carpet join) and treat or replace the affected underlay, or to inject specialist chemicals through the carpet backing into the targeted areas.

If you have concerns about pet soiling stains and odours, our qualified technicians will be able to assess the area for you and discuss the most appropriate course of action.

Your choice of Carpet and Textiles and What this means for Staining

Different styles of carpet and textiles will wear and stain differently and some staining will cause more damage to certain types of carpet compared to others. We recommend that you discuss this with your supplier when looking to purchase carpet to help you find the most suitable carpet for the conditions of your home or office.

Another factor to consider is that different manufacturers and suppliers have different warrantees with varying cover, exclusions and requirements.

As with many products, price does often reflect quality and cheaper carpets will often stain easier and wear quicker, causing them to lose their appearance faster than more expensive but better quality carpets. If you are looking to purchase carpets or upholstery, we recommend that you consider these aspects of wear and stain resistance in relation to price and intended use.

Other Services You May Be Interested In

UPHOLSTERY CLEANING

RUGS, MATS & RUNNERS

CARPET REPAIRS

FLOOD REPAIR

Qualified Technicians

Our technicians are highly skilled, experienced and hold internationally recognised IICRC qualifications – they are experts in their field so you don’t have to be! Read More >

Highly Rated & Recommended

We come highly recommended by many of our clients both residential and commercial –
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Van Mounted & Portable Machines

We carry a range of eco-friendly cleaning solutions and can provide a fully eco-friendly clean if desired. Just talk with us about your concerns and requirements.

Mobile Eftpos Available & Credit Cards Accepted

All of our vans carry mobile eftpos and accept payment by major credit cards for your convenience.

Workmanship Guarantee

We guarantee the quality of our workmanship. If you are not completely happy with our service we will come back out and treat the area of concern free of charge*.

*Please note that due to the nature of some stains and damage, we cannot always guarantee the total reversal of damage. However, we do guarantee that you will receive the highest standards of service and workmanship from qualified technicians.

For more information about stains and permanent damage, please visit our stains page.

Samantha

So nice to deal with a company like this. The appointment was made over the the phone so I had nothing in writing. I was just hoping they’d turn up when they were supposed to…. they did! . The guy was lovely to deal with, was on time, did a perfect job with no hassle or drama and took debit card payment at my house. If you want easy and affordable, choose this company. I’d recommend their services and use them again in the future! Thank you so much!

Gillian Houser

Mangawhai Tavern

Along with the excellent service and quality workmanship Elite Carpet Cleaning is competitive in the market place. I can highly recommend Elite Carpet Cleaning for any company or private home….Read More

Chris Gibbons

Spotless Cleaning

ELITE Carpet Cleaning Ltd has been employed by Spotless Managed Services (a division of Spotless International) for approx the last 6 months. This company has performed exceptionally well and the workmanship displayed is of the high standards expected by Spotless. Shaun has always been polite and courteous in his dealings and interactions with staff. Shaun can be trusted to work in sensitive areas and be trusted to produce quality workmanship in a timely manner

Brooke Malyon

LJ Hooker

Elite is our preferred contractor when it comes to any carpet cleaning requirements – no matter how big or small the job, they make it happen quickly and efficiently. Always smiling and with their great sense of humour, it makes working with them easy and enjoyable – they are a pleasure to deal with…

Kelly Stojanovski

Property Manager

I wanted to write to you to let you know how much I have appreciated the great expertise of your company over the years, the service that you have provided has been excellent and un-faulted to date! We have recommended your company to others because of our satisfaction with your service. We look forward to continuing on with the excellent service you provide for many years to come!

Thom Benison

Albany Insurance

We began referring our clients to Elite Carpet Cleaning in 2011 and have found their service to be utterly professional. Feedback with regards to the service has always been positive. In many cases Elite Carpet Cleaning has managed to remove the need to make and Insurance Claim. However, where a Claim to the Insurer has proceeded, Elite Carpet Cleaning has always been able to provide the required information to the Insurer, in order to proceed the Claim in a ‘no fuss’ manner…Read More

Specialist Stain Treatment